FAQ

How Do You Protect My Online Privacy?

We perform regularly scheduled security checks to insure that our ordering system is not left vulnerable to threats by hackers. In addition, our online pharmacy encrypts your financial data as soon as you enter it so only your credit card company actually sees your account number. Once your purchase is authorized, your credit card number drops from our system.

Can You Explain How the Online Consultation Works?

With this system, you are not required to make an appointment with your doctor and receive a prescription so you can order from us. Instead, you can utilize our online questionnaire and forward the completed answers to one of our doctors through our specialized ordering system. The doctor reviews the form upon receipt and sends it back to us if he or she agrees that you would benefit from our medication. This system is useful if you don’t necessarily need a medical exam to begin a new medication, but you do need a doctor’s consent.

Please keep in mind that you should not use the consultation system in place of regular interaction with your doctor. You should plan to visit your doctor while you are taking the medication to insure that it is working properly and you don’t develop any adverse side effects.

Our doctor consultation process complies with all applicable federal laws governing online pharmacies. The doctors we contract with are fully licensed and have the right to practice medicine in the United States. We only work with US based doctors who are board certified and all of our medication comes from pharmacies in the United States.

Can I Get Any Medication from Your Online Pharmacy?

No, we do not have every possible medication available. The medications we do sell are listed in alphabetical order on our Products page. We are prohibited by law from selling controlled medication such as Klonopin and Valium. For medications of this nature, you must undergo a complete physical examination and be closely monitored by your doctor.

Is My Order Sent Right After I Place It?

No, it is not sent immediately. Your order must first obtain approval from one of our staff doctors. If he or she approves it, your order is sent to our pharmacy to be filled and then shipped to you.

I Don’t Want My Family to Know About My Medications. Can You Send My Order to a Post Office Box?

We are only able to send orders to a home address and they must be signed for by an adult. To protect your privacy, we do not indicate on the return address that your order is from an online pharmacy. It is also stamped “Personal and Confidential to be Opened by Addressee Only.” Please note that another adult can still sign for your order, so if you are concerned about privacy, arrange ahead of time to be home on the date of delivery. You can obtain this information by entering a tracking number at the website of the carrier you chose for shipment.

How is My Order Sent?

The majority of our orders are sent by Fed Ex Next Day Delivery. Please inform us if you would like to use another method prior to the shipment of your order.

Do You Send Orders to Canada or Mexico? How About to the State Where I Live?

We are limited to sending our orders within the United States by government regulations. This also controls the states where we are permitted to send our medication. Please check on your order form for a list of the states we are currently able to ship to.

Can I Cancel an Order?

You may cancel any order that has not yet been approved by our doctors or has yet to be shipped. Once an order has shipped, it can not be cancelled.

Can I Return a Medication I Don’t Like?

FDA regulations prevent us from accepting returned medications.